Shipping policy

Shipping Policy

At Rangaury Knots, every product is handcrafted with care by skilled artisans. Since each item is made and prepared individually, we strive to deliver your order safely and as quickly as possible.

Order Processing

  • Orders are processed after successful payment confirmation.
  • Most orders are dispatched within 2–5 business days.
  • During festive seasons, sales, or high-demand periods, processing may take slightly longer.
  • Customized or made-to-order products may require additional production time.

Shipping Timeline

Estimated delivery timelines are:

  • Metro Cities: 3–6 business days after dispatch
  • Other Locations: 4–8 business days after dispatch
  • Remote Areas: Delivery may take additional time depending on courier service availability.

Delivery timelines are estimates only and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, are displayed during checkout before payment.
  • Any promotional offers for free shipping will be clearly mentioned on our website.

Order Tracking

Once your order is dispatched, you will receive:

  • Shipping confirmation
  • Tracking number
  • Courier partner details

You can track your shipment using the tracking link provided via email or SMS.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery fails because:

  • the recipient is unavailable,
  • an incorrect address or phone number was provided, or
  • the package is refused,

the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

Address Accuracy

Customers are responsible for providing:

  • Correct delivery address
  • Valid mobile number
  • Accurate PIN code

Rangaury Knots is not responsible for delays or failed deliveries resulting from incorrect shipping information provided by the customer.

Damaged Shipments

If your package arrives damaged:

  • Record an uninterrupted unboxing video while opening the sealed package.
  • Contact us within 24 hours of delivery.
  • Share the unboxing video, photographs, and your order details via email.

Damage claims submitted without an unboxing video may not be eligible for replacement or refund.

Delays Beyond Our Control

While we work with reliable courier partners, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Courier operational issues

We appreciate your patience in such situations.