Refund policy
At Rangaury Knots, every product is handcrafted by skilled Indian artisans using traditional techniques. Because each piece is handmade, no two products are exactly alike. Slight variations in color, texture, embroidery, weaving, stitching, bead placement, or finishing are natural characteristics of handcrafted products and should not be considered manufacturing defects.
We take great care in ensuring every order is inspected before dispatch. However, if your order arrives damaged, we’re here to help.
Handmade Product Disclaimer
All Rangaury Knots products are handcrafted individually by artisans.
As a result, you may notice minor variations such as:
- Slight differences in embroidery or stitching
- Minor variations in colors or prints
- Natural irregularities in weaving or handcrafted finishing
- Small differences in bead or embellishment placement
These are not defects but a hallmark of authentic handmade craftsmanship.
Return & Exchange Eligibility
We offer a 24-hour return or exchange window from the time your order is delivered.
Returns or exchanges are accepted only in the following circumstance:
- The product was received in a damaged condition during transit.
To be eligible:
- You must notify us within 24 hours of delivery.
- An uninterrupted unboxing video clearly showing the sealed package being opened and the damaged product must be provided.
- The product must be unused, in its original condition, and with all original packaging.
Without an unboxing video, we may not be able to process claims for transit damage.
Items That Are Not Eligible for Return or Exchange
We do not accept returns or exchanges for:
- Change of mind
- Ordered by mistake
- Product no longer required
- Personal preference regarding color, size, or design
- Minor handcrafted variations
- Damage caused after delivery
- Improper handling, misuse, or incorrect installation
How to Request a Return or Exchange
To initiate a return or exchange, please contact us within 24 hours of delivery.
Email:
- help.rangaury@gmail.com
- rangauryknots@gmail.com
Please include:
- Order Number
- Customer Name
- Reason for return/exchange
- Unboxing video
- Photos of the damaged product (if applicable)
Our support team will review your request and provide further instructions.
Return Shipping
Once your request is approved:
Please self-ship the product to the address below:
Rangaury Knots
57, Mahaveer Valley,
Chitrakoot Nagar,
Opposite Bhairavgarh Resort,
Sukher, Udaipur,
Rajasthan – 313001
Customers are requested to arrange the return shipment. Once the returned product is received and inspected, we will reimburse the reasonable return shipping cost or arrange compensation, as applicable.
Please do not send products without receiving prior approval from our support team. Unauthorized returns may not be accepted.
Refund Policy
Once your returned item reaches us, our quality team will inspect it.
If your refund is approved:
- The refund will be processed to your original payment method.
- Refunds are generally completed within 10 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
If 15 business days have passed after your refund approval and you have not received your refund, please contact us at:
help.rangaury@gmail.com